At Cotton Classic, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you interact with us online or offline.

1. Information We Collect
We may collect the following information when you visit our website, place an order, or contact us:
• Personal details: name, email address, phone number, billing/shipping address.
• Order details: items purchased, payment method (we do not store credit card details).
• Account details: if you register, we may collect your login information.
• Website usage data: IP address, browser type, device information, and browsing activity (via cookies).

2. How We Use Your Information
• Process and deliver your orders.
• Communicate with you regarding your purchases, returns, or customer support queries.
• Improve our website, products, and services.
• Send you marketing updates and promotions (if you have opted in).
• Comply with legal, tax, and regulatory obligations.

3. Sharing Your Information
We do not sell or rent your personal data. We may share information only with:
• Trusted service providers (couriers, payment processors, IT support).
• Regulatory authorities when required by law.

All third-party providers are bound to handle your data securely and lawfully.

4. Cookies & Tracking
Our website uses cookies to:
• Ensure secure log-ins and checkout.
• Remember your preferences.
• Analyse website traffic to improve user experience.

You can adjust cookie settings in your browser, but some features may not work correctly without them.

5. Your Rights
Under South Africa’s POPIA and the EU’s GDPR, you have the right to:
• Access the personal information we hold about you.
• Correct or update your information.
• Request deletion of your data (unless required by law).
• Withdraw consent for marketing communications.
• Lodge a complaint with the Information Regulator (South Africa) or relevant EU authority.

6. Data Security
We implement appropriate technical and organizational safeguards to protect your personal data against unauthorized access, loss, misuse, or disclosure.

7. Data Retention
We keep your personal information only as long as necessary to:
• Complete your orders.
• Provide customer support.
• Meet legal, tax, or accounting obligations.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us
If you have any questions or requests about your personal information, please contact us:
info@cottonclassic.co.za
068 913 7423